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We apologize for any inconvenience this may have caused. This fee is disclosed at booking with our website, third party booking sites, and again at check in. Bundling a few of these services is in the best interest of our guests by providing them with the ability to use our most popular features and amenities without the inconvenience of multiple charges. Our resorts are continuously being updated with new room features, resort amenities, restaurants and technology, and the ultimate goal is to always insure that we are providing the very best guest experience. It is inclusive of these services: unlimited local phone calls, exercise facility (with sauna), and 2 Wi-Fi devices per day at standard speed, for all registered hotel guests. The Resort Fee for Horseshoe Bossier City is $ 17.01per day. This is in response to the increasing demand from our guests to provide a package price for amenities and services instead of the inconvenience of separate fees. The charge that you are referring to is the Resort Fee which we have implemented starting January 13, 2015. I have discussed your comments and forwarded your email to the appropriate personnel in the Hotel. Hello and thank you for taking your valuable time to assist us in improving our service.

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